you have questions. we have answers!
Here are some of our most common questions and answers … But feel free to reach out if there’s something we haven’t covered. Remember what we learned in school—there’s no such thing as a bad question!
let’s get this party started!
what are your rental terms?
What do I do to start the planning process?
We like to start with a complimentary consultation. It’s important for us to fully understand your vision so that we can recommend products and services that best fit your specific needs. Ahead of the consultation, we encourage you to create a Pinterest board using images available on our website and whatever else inspires you. This will jumpstart our conversation and make the best use of our time together.
How do I know whether your recommendations will fit my budget?
Following the complimentary consultation, we will send you a digital mood board that pulls together products and ideas to take your party to the next level. If you’re happy with what you see, we’ll generate a quote. The quote is a working document that we can adjust until it meets your budget and approval.
Can you just give me a quote based on the number of guests?
No, that wouldn't work too well. We pride ourselves on meeting out client's needs and making entertaining easy, but we don't think one size fits all and never try to up-sell. As a consequence, the cost per head is really up to you ... how much of our inventory you want to use, which items you select, and the amount of service you request will determine the overall cost. Your quote will clearly show the unit cost of each item, as well as fees for delivery and installation. If you are looking to shave down your quote, we will absolutely help you come up with creative ways to do so. We want this to be a fun, collaborative process!
When I get my quote, are the items reserved for me?
Not yet! In order to reserve products quoted for your event, we require a 50% deposit. Deposits are applied to your final invoice and are fully refundable until seven days prior to the event.
Do you work with event planners?
Absolutely! Our focus on community extends to our colleagues in the event industry. We are all in this together. There are abundant opportunities to go around, and we are all better when we support and encourage one another. Please reach out to us for more information about how we can partner.
What’s this about a damage waiver?
A damage waiver is standard rental cost that allows rental companies to absorb the risk of breakage. Without a damage waiver, the customer is liable for the replacement cost of any damaged item, which, in some cases, could be several times the damage waiver. Why? Good question! In some cases, our items are vintage, rare and difficult to replace. Even when dealing with our large vendors, items aren't as easy to replace as you may think. For example, we can’t buy a single glass to replace a broken glass. We need to meet minimum purchase orders and account for shipping. Because of all of this, it would be very hard to tell you upfront the exact replacement cost for any one item, so we charge a percentage of the items you rent as protection for you and us. Please note: damaged items must be returned for the damage waiver to apply.
change is the spice of life.
If my party plans change, can I amend my order?
Certainly! Your quote is a working document what we can adjust until it meets your needs and approval. Your quote is not a final order until seven days prior to the event, at which time we will call you, confirm details and charge the balance due.
Life threw me a curveball! What’s your cancellation policy?
We’re a small business and work hard to prepare for each and every event, so cancellations need to be made seven or more days prior to the event. But don’t worry! We will call you prior to the cancellation deadline to make sure everything is squared away. Helping you have a stress free and fun event is our goal.
are we there yet?
Do you deliver and pick up?
Yes! Drop-off, pick-up and cleaning are included in the delivery fee. The delivery fees are as follows:
- Within the Beltway: $70
- Outside the Beltway: $110
- Outside Highway 99/The Grand Parkway: price determined upon request
Will you help me set up prior to the event?
We love to set-up our rentals on site! We charge based on time. Time varies, depending upon number of guests, complexity of set-up and other factors. General guidelines are as follows:
- 8 - 12 guests // estimated one hour // $65
- 13 - 40 guests // estimated two hours // $130
- 41 - 60 guests // estimated three hours // $195
I don’t have enough time to run all over town! Do you supply party favors, paper goods and candles?
Yep! We sure do. We carry all sorts of lines that offer customized party favors, scented and unscented candles, place cards and more! Inquire well ahead of your event to allow time for order processing and shipping.
turn out the lights, the party’s over!
The party was a blast! Now who is going to clean up this mess?
That’s the best part! You don’t have to do the dishes. YBP will provide you with a silicone spatula to safely remove food from the plates after use, but that’s it. Just place the items back in their crates with the provided packing materials, and YBP will whisk them away to do the dirty work free of charge.
Oops! Something broke. Now what?
Life happens! Things break. That’s why we include a damage waiver in every quote. The damage waiver is 10% the cost of rentals and saves you from stressing. The damage waiver doesn't apply when things get nutty (i.e. damage or missing items due to neglect, missing parts, misuse or abuse, vandalism, disappearance or theft).
I’m so good! Not a thing broke – do I get back the damage waiver?
Sorry, but no ... A damage waiver is standard rental cost because it allows rental companies to absorb the risk of breakage. Without a damage waiver, the customer is liable for the replacement cost of any damaged item, which, in some cases, could be several times the damage waiver. Why? Good question! In some cases, our items are vintage, rare and difficult to replace. Even when dealing with our large vendors, items aren't as easy to replace as you may think. For example, we can’t buy a single glass to replace a broken glass. We need to meet minimum purchase orders and account for shipping. Because of all of this, it would be very hard to tell you upfront the exact replacement cost for any one item, so we charge a percentage of the items you rent as protection for you and us. Thanks for understanding!
Er, I lost some stuff.
Well, shoot. We hate when that happens. The damage waiver applies to damaged items returned to us. We regret that we cannot extend the damage waiver to cover lost items and must charge you the replacement fee. We allow a 7 day grace period to find the missing item(s). After that time, we will have ordered a replacement(s).